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Medtrition, Inc.
P.O. Box 5387
Lancaster, PA 17606-5397
Toll free: 877-271-3570
Return Policy
We want to make certain you are completely satisfied with your purchase, but due to our products being classified as medical foods and dietary supplements, we must be selective in what items can be returned. Therefore, returns can only be processed after receiving written authorization from the Medtrition customer service department. Also, please take into consideration:
- Returns must be requested within 30 days of purchase and the case pack must be intact and unopened.
- A 15% processing fee is assessed on all returns by distributors and must be shipped to our warehouse in Lancaster, PA prepaid freight.
- Medtrition products that have been purchased through an online retailer must be returned through that retailer’s site and not directly to Medtrition.
